Technical Support Engineer

Job Description:

We are seeking a dedicated and knowledgeable Technical Support Engineer to join our team. The successful candidate will provide technical assistance to our customers, ensuring their issues are resolved efficiently and effectively. You will be responsible for diagnosing and troubleshooting software and hardware problems and helping our customers install and maintain applications and programs.

  • Provide first-line technical support to customers via phone, email, or chat.
  • Diagnose and troubleshoot technical issues, including account setup and network configurations.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Track and document customer support requests and ensure proper follow-up.
  • Guide customers through the installation and maintenance of software and computer peripherals.
  • Provide prompt and accurate feedback to customers.
  • Escalate unresolved issues to the appropriate internal teams.
  • Identify and suggest possible improvements on procedures.
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware, and problem troubleshooting.
  • Follow up with customers to ensure their technical issues are resolved.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • [Insert years] of experience in technical support or a related field.
Preferred Qualifications:
  • Additional certification in Microsoft, Linux, Cisco, or similar technologies.
  • Experience with network diagnostics and network analytics tools.
  • Familiarity with CRM systems and practices.
  • Competitive salary and benefits package.
  • Flexible working hours and remote work options.
  • Professional development opportunities.
  • Health, dental, and vision insurance.
  • Generous vacation and paid time off.

Open Positions: 5
Job Status: Closed

Job Category: Technical Support
Job Type: Full Time
Job Location: Chennai

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