Technical Support Agent

Job Description:

We are looking for a reliable and customer-focused Technical Support Agent to join our team. The successful candidate will provide technical assistance and support to our customers, resolving their issues promptly and effectively. You will be responsible for responding to customer queries, diagnosing technical problems, and guiding users through step-by-step solutions.

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Diagnose and troubleshoot technical issues, including software, hardware, and network problems.
  • Provide clear and concise instructions to customers on how to resolve technical issues.
  • Escalate complex issues to higher-level support teams when necessary.
  • Document customer interactions and solutions in the help desk system.
  • Follow up with customers to ensure their technical issues are resolved.
  • Assist with the setup and configuration of software and hardware.
  • Maintain up-to-date knowledge of company products and services.
  • Identify recurring issues and suggest solutions to improve support processes.
  • Provide feedback to management on customer issues and trends.
  • Proven experience as a Technical Support Agent, Help Desk Technician, or similar role.
  • Strong knowledge of computer systems, mobile devices, and other tech products.
  • Familiarity with Windows, macOS, and Linux operating systems.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication and interpersonal skills.
  • Ability to explain technical concepts in simple terms.
  • Strong problem-solving skills and attention to detail.
  • Experience with help desk software and remote support tools.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent; a degree in Information Technology, Computer Science, or a related field is a plus.
  • [Insert years] of experience in technical support or customer service.
Preferred Qualifications:
  • Additional certification in Microsoft, Linux, Cisco, or similar technologies.
  • Experience with CRM systems and practices.
  • Bilingual abilities are a plus.
  • Competitive salary and benefits package.
  • Flexible working hours and remote work options.
  • Professional development opportunities.
  • Health, dental, and vision insurance.
  • Generous vacation and paid time off.

Open Positions: 5
Job Status: Closed

Job Category: Technical Support
Job Type: Full Time
Job Location: Chennai

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