Application Support Engineer

Job Description:

We are looking for a proactive and knowledgeable Application Support Engineer to join our team. The successful candidate will be responsible for providing technical support for our software applications, ensuring their smooth operation and resolving any issues that arise. You will work closely with developers, system administrators, and end-users to identify and troubleshoot software problems.

Responsibilities:
  • Provide technical support and assistance for software applications to end-users.
  • Diagnose and resolve application issues in a timely manner.
  • Collaborate with developers to identify and fix software bugs.
  • Monitor application performance and availability.
  • Conduct application upgrades and patches.
  • Document troubleshooting procedures and resolutions.
  • Provide training and support to end-users.
  • Maintain application support logs and reports.
  • Identify areas for improvement and recommend solutions to enhance application performance.
  • Assist in the deployment and configuration of software applications.
Requirements:
  • Proven experience as an Application Support Engineer, Software Support Engineer, or similar role.
  • Strong knowledge of software applications and operating systems.
  • Proficiency in SQL and database management.
  • Familiarity with application monitoring tools and practices.
  • Ability to diagnose and troubleshoot software issues.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • [Insert years] of experience in application support or a related field.
Preferred Qualifications:
  • Experience with scripting languages such as Python, Bash, or PowerShell.
  • Knowledge of ITIL processes and practices.
  • Experience with cloud services such as AWS, Azure, or Google Cloud.
  • Familiarity with containerization technologies like Docker and Kubernetes.
Benefits:
  • Competitive salary and benefits package.
  • Flexible working hours and remote work options.
  • Professional development opportunities.
  • Health, dental, and vision insurance.
  • Generous vacation and paid time off.

Open Positions: 5
Job Status: Closed

Job Category: Application Support
Job Type: Full Time
Job Location: Chennai

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