“Revolutionizing

IT / Technical

Support, Prioritizing Your Tech Needs,

Exceeding Every

Expectations”

At SVaaN Tech, we understand that delivering exceptional customer service and support is essential for building strong relationships with our clients and minimizing disruptions to their day-to-day operations. To achieve this, we offer a range of support channels that cater to our clients' diverse needs and preferences.

Our Comprehensive Helpdesk Support Services

SvaaN Tech’s Helpdesk Support team is dedicated to provide exceptional service as the sole point of contact for all client requests. Keeping a detailed log of every issue, we ensure that we deliver on our promise to adhere to our Service Level Agreement.

Our primary goal is to resolve each problem quickly and efficiently with a focus on minimizing downtime and ensuring maximum reliability. We take great pride in ensuring smooth and seamless operations and promise to make every effort to exceed your expectations. In our effort to provide superior support, we're equipped with the latest and most effective CRM and ticketing system tools. This allows us to provide seamless collaboration with our customers, which is critical to addressing and resolving their issues effectively.

We are proud to offer our customers a support team that has exceptional skills in utilizing a broad range of CRM and ticketing system tools such as Team Support, Zendesk, Zoho Desk, JIRA, Kaiako. This allows us to collaborate effortlessly with our clients to address their issues and provide quick and effective solutions.

Team Support

Harnessing the power of Team Support for exceptional customer support and collaboration.

Zendesk

Leveraging Zendesk for seamless customer interactions and service.

Zoho Desk

Optimizing Zoho Desk for efficient customer relationship management.

JIRA

Our Helpdesk agents and other support teams uses JIRA for incident management, change management and for ticketing management.

Kayako

Kayako's straightforward yet robust functionalities, we've maintained our organization's workflow, ensuring efficient support productivity through straightforward and clear communication.

Zendesk

Leveraging Zendesk for seamless customer interactions and service.

Dedicated Call Support (Solving Issues Is Just A Phone Call Away)

Recognizing the value of human interaction, our Call Support is designed to connect clients with real people rather than automated systems. Our live, sensitive, and responsive support representatives compassionately listen our clients concerns and deliver effective solutions. Available round the clock, our call support ensures that assistance is just a phone call away whenever our clients need it.

Efficient Email Support (Hassle-Free Email Support That Saves Your Time)

We offer e-mail support that provides a convenient mode of interaction for clients who prefer written communication. Clients can send emails at their convenience, and we commit to prompt responses to address and resolve their issues. Our objective is to ensure no client email goes unanswered, delivering accurate and timely responses to each and every technical inquiry.

Dynamic Online Chat Support (Personalized Chat Support for a Better Customer Experience)

Opting for online chat support, we extend personalized and cost-effective services to help clients broaden their reach, enhance customer loyalty, and minimize visitor dropouts. Our adept support staff is trained to communicate effectively in various languages, leveraging online translators to break down language barriers and ensure seamless communication.

Our Unwavering Commitment

In all facets of our operations, our objective remains unwavering: to provide exceptional customer service and support that surpasses our clients' expectations. We firmly believe that this commitment is the cornerstone of building robust relationships with our clients, elevating their experience with our brand, and mitigating disruptions to their business operations.